Support

We're here to help you get the job done. CONTACT US Email: support@skillteq.co.za Phone / WhatsApp: 082 458 0558 Hours: Monday to Friday, 08:00–17:00 (SAST) In-app: Profile > Help & Support to open a support ticket We typically respond within one business day. FREQUENTLY ASKED QUESTIONS How do I create a service request? From the Home or Explore tab, choose a category, then complete the 4-step request: Details, Schedule, Location, and Budget. Nearby providers will respond with quotes. How do I get quotes and book a provider? After you post a request, matching providers send quotes in real time. Compare their ratings, distance, and price, then accept the quote you want and confirm your booking. How do payments work? Payments are processed securely in South African Rand. Funds for a completed job are only released once the job is confirmed by both sides, protecting customers and providers. How do I become a service provider? Open the Profile menu and switch to (or add) the Provider role, then complete the onboarding wizard — add your skills, certificates, service areas, and availability. Once verified, go online to start receiving nearby jobs. How do I switch between customer and provider? One Skillteq account can hold both roles. Switch anytime from the Profile menu — no need to log out. How do I reset my password? On the login screen, tap "Forgot password" and follow the emailed instructions. Why does the app ask for location, camera, or microphone access? Location matches you with nearby providers; camera and photos let you upload images and certificates; the microphone enables voice messages. All permissions are optional and only used for these features. How do I delete my account? Go to Profile > Account > Delete Account. This permanently removes your account and personal data. You can also email us to request deletion. How do I report a problem or dispute? Open Profile > Help & Support to raise a ticket, or email support@skillteq.co.za. Our team reviews disputes and moderates the platform.